Frequently Asked Questions

Product Questions

Absolutely. We have been established since 2005, we are fully certified soap makers and follow all strict EU cosmetic regulations. We use the finest of skin care ingredients, many of which are locally sourced. Our products are rigorously tested before they are sold and go through regular testing to ensure consistency and quality. Our products are made in small batches by hand, this is to ensure the quality is maintained and to guarantee that you receive products that are freshly made to give you the best experience when using them.

We recommend that younger users are supervised when bathing with our soap products due to choking hazards with smaller pieces.

Some of our handmade products are unique and unusual, although they are all very simple to use. Please read the directions on the packaging before use. Some of our soaps are decorated with non-soap elements which, as the label states, must be removed before use.

We always recommend that our soaps are used within 3 months of purchase, this guarantees a wonderful lather and the most intense scent. However, our products are pretty special and will last much longer if stored correctly, some will last up to 12 months. Always read the labels and packaging before use, as we always include the shelf life and best way to store our products on the labels and packaging.

Each one of our products is to be stored differently but as a general rule, all of our products need to be kept dry, out of direct sunlight and at room temperature. Please also ensure your soap is placed on a protective surface when not in use, such as a soap dish or plate. Always ensure you read the product label or packaging for recommendations.

Most of our products are safe to use when pregnant. However, we always recommend that you do your own personal research first and if in any doubt, seek medical advice first to establish the best products for you.

Please refer to individual product pages for full ingredients lists and do not hesitate to contact us if you require any further assistance.

We have never tested on animals, and since 1998 it has been illegal to test any cosmetic products on animals in the UK. You can buy any of our products with the comforting knowledge that animals have not been involved in the making process.

We sometimes use honey, milk or beeswax in our soaps, please refer to individual product pages for a full list of ingredients. There are no other animal derived ingredients included in our handmade products which makes them vegetarian friendly. 

Everyone’s skin is different, and some ingredients may irritate your skin. We always recommend that you do your own personal research first and if in any doubt, seek medical advice first to establish the best products for you. All ingredients are listed on our website product pages and on our labelling to help you make an informed decision.

We also have a selection of products that we recommend as more suitable for sensitive skin. Click here to browse.

When yourself or recipient of a gift has an allergy, we advise that you always seek products which are fully registered and made with specific allergens in mind. Whilst most of our products are made with nut and oat free recipes, they are all produced within the same workshop and we cannot rule out cross contamination. For any information about individual products in regards to allergies and information of ingredients please contact us.

Order Questions

We’re delighted to help with your order, simply call us on 01904 890 336. Our support lines are open Monday-Friday between 9:00am and 5:00pm (excluding bank holidays).

If we have not yet dispatched your products, then yes, we can certainly help. Please call us on 01904 890 336 as soon as possible if you need to change details on your order.

We take extra special care to ensure that all of our hand selected products are carefully packaged and beautifully wrapped with our bespoke branded packaging. We use recyclable cardboard boxes, paper tape and fully compostable peanuts to keep your products safe. Your order will not contain any information on prices, so you can send your parcel as a gift. Why not add that extra touch with our option to include a personalised message for a loved one’s special day?

If you would like your parcel to be discreetly packaged with “anonymous” brown parcel tape please contact us after placing your order.


Our current payment methods are: Visa, MasterCard, Maestro, American Express and PayPal.

We only accept GBP (£) at present.

All payments are processed as soon as your order is placed and accepted.


Our current shipping methods are: 

  • UK Delivery 3-4 working days at £5.95
  • UK Delivery 1-2 working days at £7.95
  • UK Delivery Express next working day when ordering before 2PM at £11.95

We try our best to dispatch all goods on the same day before 12PM but delivery to your address can take up to 3/5 days to arrive, please follow the tracking emails for updates. Please also note that at peak times such as Christmas, delays in packing, dispatched and delivery are likely to occur.

We currently ship to addresses within the UK and do not offer international delivery at this time. 


You have the right to change your mind and request a return and refund within 14 days for any unused, unwanted products.

You have the right to request a return, refund or replacement for damaged or faulty products. Please see our Delivery and Returns page for more information.

When your refund has been arranged, a payment will be made directly via the method you used to purchase the items.

The agreed refund value will then arrive within 5 – 10 working days.

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