Delivery Information & Returns Policy

DELIVERY INFORMATION

Our current shipping methods and prices are as follows, we currently only ship to UK addresses.
For more information, quotes or Expected delivery dates please email online@yorkshiresoap.co.uk or contact us
We seal our packages with pink branded tape. Please contact us  If you would like a brown “anonymous” tape with your order.

DURING THE EASTER BANK HOLIDAY PERIOD THESE LEAD TIMES ARE EXTENDED DUE TO NO COLLECTIONS OR DELIVERIES VIA OUR COURIERS FROM FRIDAY 29TH MARCH TO MONDAY 1ST APRIL. ANY ORDERS PLACED WITH US AFTER 2PM ON THURSDAY 28TH MARCH WILL NOT BE DISPATCHED UNTIL TUESDAY 2ND APRIL.
THANK YOU FOR YOUR UNDERSTANDING.

3-4 WORKING DAY DELIVERY VIA ROYAL MAIL £5.95

FREE WHEN YOU SPEND £50 OR MORE

2-3 WORKING DAY DELIVERY VIA DPD £7.95

Excludes Saturdays, Sundays and Bank Holidays

EXPRESS VIA DPD £11.95

Orders placed before 2PM with our express service will be shipped the on the same day from Monday to Friday and arrive the next working day. Excludes Sundays and Bank Holidays.
Orders placed after 2PM on Friday will not be dispatched until the following Monday.

Postage to Scottish Highlands and Islands, Channel Islands and Ireland may be excluded or inccur different postage charges and will be calculated on checkout.

We use both Royal Mail and DPD couriers for dispatch.
All shipping methods are tracked and you will receive SMS, email notifications and delivery updates to the contact details you provide.
If you are not available to receive your order, you can instruct the driver to leave your parcel in a safe place, deliver to a neighbour or a pick up shop. Details of options are available via your tracking email and text notification.Our delivery times are based on working days Monday to Friday (excluding Bank Holidays) and are not guaranteed.

This time does not include picking and processing lead time which can be up to 1 working day.
Please note: orders placed during busy seasonal periods may be subject to a longer processing and delivery time.
Please call our online team if you have any questions on 01904 890 336
If you are unsure about the rate you’ll be paying, an exact quotation will be generated upon entering your details at the checkout.

Please note that all payments are taken in GBP(£) and all orders are governed by UK law.
Payment methods include PayPal, Visa, Visa Debit, Mastercard and American Express.
Unfortunately, no other payment methods or delivery destinations can be offered at this time.

RETURNS POLICY

Please find below details of our returns policy. Details of your full consumer rights can be found in our Terms and Conditions page.

When you buy goods from our website or by telephone, a contract is formed, under the consumer contracts regulations 2013, in which you have time to change your mind and return the goods to us. Please read the following information carefully about your rights. If goods are faulty or misdescribed then you have additional rights – see below.

1.  You have the legal right to cancel the contract for a limited time without giving any reason, but we would welcome your feedback as it helps us to improve.

3.  Your right to cancel ends 14 calendar days from the the day following:

(a)  The day your receive your order, or
(b)  The day you receive the last of your order when it’s delivered in instalments.

4.  To cancel, you must inform us of your wishes either by post or in an email to online@yorkshiresoap.co.uk. You can also cancel online now by clicking HERE.

5.  If you cancel this contract, we will refund the full purchase price plus the cost of delivery on your order. Note any additional cost of return delivery or enhanced delivery chosen by you will not be refunded e.g. next day delivery.

6.We do everything we can to make sure our goods reach you in perfect condition, however if there is anything wrong with your order please tell us as soon as possible so we can resolve the matter to your satisfaction.

If goods are faulty, misdescribed or have been damaged in transit then please send us an email to online@yorkshiresoap.co.uk telling us what is wrong and remember to provide your name, address and order number. Where possible include a photograph of any damage caused to packaging in transit as this will help us to raise the matter with our courier.

7.  Where goods are faulty or have been misdescribed then you have a short-term right to reject them for a full refund or ask us to send you a replacement as you prefer.

8.  All refunds will be made using the same method of payment as used when ordering.

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