How Do We Handle Your Online Order?

It’s been 9 months since we launched our new Yorkshire Soap Co website. We’ve had a lot of feedback from our lovely customers, and thought we should help you all understand what happens to your online order once it has been placed. Of course, once your order is confirmed, you will receive a confirmation email with all the details of your order, and an itemised invoice receipt... but what goes on at our workshop to get our scrumptious handmade bath and body products to your doorstep? Well, let us tell you...

We Pick The Best Soapy Treats

 

Marcus and his online team hand pick the highest standard products to fill your order based on the items you specified. Since you don’t have the opportunity to pick and choose the best product from a collection of similar items like you would in one of our shops, we select the best of our products to send in your parcel, so you don't have to worry about the standard of the products chosen!

Your Gifts Are Wrapped To Perfection 

Using our best quality gift wrapping boxes, tissue paper, cellophane, and ribbons, Marcus and the online team wrap your products in a way that is ideal for all recipients. If your order is intended as a gift, you have no need to worry. All of our products that are shipped out do not include any pricing. Each parcel we deliver is gift packaged and secured in a durable box with our own pink and brown shredded packing paper. Boxes are sealed with our “The Yorkshire Soap Co.” pink branded tape, finishing off the parcel so it can be handed directly to its recipient, or indulged by yourself!

We Book A Courier Delivery to Your Shipping Address

1) If you’ve placed your order before 2pm on a business day, your order will be dispatched and sent with our courier that same afternoon! If your order was placed after 2pm, or on a weekend, your parcel will be collected by our courier the following business day.

2) Once we have booked your parcel in with our courier, you will receive an email and/or text notification with an estimated 1 hour delivery window for your order. You will be able to track your delivery and receive any updates and notifications via this service.

3) Our standard charges for shipping are £4.95. Orders of £30 or more reduce the delivery charge to just £2.95, and orders over £50 qualify for free delivery! Please note: Orders placed on a Friday before 2pm will be delivered on the following Monday.

You Track/Change Your Delivery

 

Our couriers, Interlink Express, give you the option to track your delivery & delivery driver, so that you know how far away your parcel is! You can also easily request a re-delivery if the date/time is not suitable for your schedule, to leave your parcel in a safe place or with a neighbour, or to collect your parcel from one of their depots. You'll receive instructions on how to do all of this in your notification texts and emails... it's as easy as that!

Your Handmade Soapy Treats Arrive

 

Your package has been delivered! Open it up and discover the Yorkshire Soap treats inside.

Please also remember, our shipments arrive with a gift receipt inside, indicating the items included in the order, without any prices on any of the products or invoice. This allows you to be confident in gifting your order to friends, family, co-workers, or anyone else who deserves a little Yorkshire Soap Co treat!

 

*Please note: the above process applies to all UK Mainland orders only. Orders to Islands, Highlands and other European countries may have slightly different processes.

 

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